Storage Lee Website Accessibility Statement
Storage Lee is committed to providing a digital experience that is accessible, inclusive, and easy to use for the widest possible audience. This Accessibility Statement explains how we support users with different access needs when using the Storage Lee website and information about the accessible Storage Lee area where applicable. We aim to remove barriers so that customers can find information, manage bookings, and contact us with confidence.
Our commitment to accessibility standards
The Storage Lee website is being designed and developed with the Web Content Accessibility Guidelines version 2.1, at the AA level, as our primary accessibility standard. These guidelines describe how to make web content more perceivable, operable, understandable, and robust for people with disabilities, while also improving usability for all visitors.
Our intention is that key tasks, such as reading information about storage options, checking availability, and contacting our team, can be completed without relying on vision, a mouse, or precise motor control. Accessibility work is ongoing, and we review our website regularly as guidance and best practice continue to develop.
Screen-reader compatibility
The Storage Lee website is built to support people who use screen readers and other assistive technologies. We aim to use clear and descriptive page titles, logical heading structures, and meaningful text for buttons so that visitors can understand each page through audio or braille output.
Where possible, images that provide important information include alternative text descriptions. Content is intended to be presented in a sensible reading order so that screen-reader users can navigate sections in a predictable way. We also aim to ensure that non-text content does not rely solely on colour, shape, or position to be understood.
Keyboard navigation
We recognise that many people prefer or need to navigate solely by keyboard. The Storage Lee website is being developed so that the main areas of each page, including navigation menus, forms, and interactive elements, can be reached and operated without a mouse.
Our goal is that keyboard focus moves in a logical order through the page and remains clearly visible at all times. Interactive controls such as buttons, form fields, and menus are intended to be reachable using standard keys such as Tab, Shift plus Tab, and Enter. We aim to avoid requiring complex key combinations or time-limited interactions.
Accessible Storage Lee area
Alongside our website, Storage Lee is working to make the physical storage area easier to access for customers with different needs. This may include step-free routes where possible, clear signage, and enough space to move safely and comfortably around entrances, corridors, and storage units.
If you have specific access requirements when visiting the Storage Lee area, you can let us know in advance so that we can discuss available options and reasonable adjustments. We will always try to offer practical support so that using our storage services is as straightforward and safe as possible.
Ongoing improvements and feedback
Accessibility is not a one-time project. We regularly review new and existing pages to identify issues that could affect people with disabilities, including users with visual, hearing, mobility, or cognitive differences. As we update or add content, we aim to test changes against WCAG 2.1 AA success criteria and address any problems found.
Your feedback is essential to this process. If you encounter a barrier when using the Storage Lee website or the accessible Storage Lee area, or if you find that something is difficult to understand or operate, we want to hear from you.
Contacting us about accessibility
If you need information from the Storage Lee website in a different format, or would like to discuss specific accessibility requirements for visiting the Storage Lee area, you can contact our team using the usual contact methods published on our site. Please include details of the page or service you were using, the type of assistive technology if relevant, and what you were trying to do.
We will review your message, respond as soon as we reasonably can, and work with you to provide the information or support you need. Where we are not yet able to meet a particular requirement, we will explain why and explore any reasonable alternative we can offer.
