Lee Storage Service Terms and Conditions
These service terms and conditions set out the basis on which Lee Storage provides storage and related services to customers in the United Kingdom. By making a booking, submitting goods for storage, or using any associated service, you agree to be bound by these terms. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should not place a booking or deliver items for storage.
For the purposes of these terms, references to we, us, and our mean Lee Storage. References to you and your mean the customer, hirer, or any person acting on the customer’s behalf. These terms apply to domestic and business users unless we agree otherwise in writing. They are intended to be clear and practical, while also reflecting the standards expected under UK law.
These conditions cover the booking process, payment obligations, cancellations, liability, waste regulations, and governing law. They also explain the duties of customers when storing goods with Lee Storage services. We reserve the right to update or amend these terms from time to time. Any changes will apply from the date stated in the updated version, and continued use of our services after that date will be treated as acceptance of the revised terms.
1. Booking Process
A booking with Lee Storage is only confirmed once we have accepted your request and, where applicable, received any required deposit or initial payment. A booking request may be made in person, by telephone, by email, or through any other booking method we make available. However, a request alone does not guarantee availability. We may decline a booking if the requested storage space, service type, or date is unavailable, or if we believe the goods present a risk that we are not prepared to accept.
When making a booking, you must provide accurate and complete information. This includes the type of goods, approximate quantity, whether the items are fragile or hazardous, and any special handling requirements. You must also confirm that you have the right to store the goods and that they are not stolen, illegal, dangerous, or otherwise prohibited. Any false, incomplete, or misleading information may result in refusal of service, cancellation of the booking, or additional charges if extra resources are required.
We may ask for identification, proof of address, business registration details, or other documents to verify your identity and the lawful ownership or control of the items. For storage services involving business clients, we may require further information for compliance and security purposes. If you do not provide the requested information promptly, we may suspend the booking or treat it as cancelled.
2. Goods Accepted for Storage
We accept only goods that are lawful to store and suitable for the facility or service agreed. You must not place in storage any item that is prohibited by law, unsafe, contaminated, flammable, explosive, odorous, perishable, or likely to cause damage to other items or to our premises. If you are unsure whether something may be accepted, you must ask us before delivering it. The final decision on acceptance always rests with us.
You are responsible for making sure that goods are properly packed, labelled, and prepared for storage, unless we have agreed to provide packing or handling services. Items should be secured in a way that minimises risk of loss, movement, breakage, or deterioration. We may refuse any item that is not suitably packaged or that appears likely to present a health, safety, or operational issue. Any acceptance of goods does not mean we have inspected or verified their contents.
Where we allow access to stored goods, you must follow all site rules and instructions. You must not interfere with security systems, access controls, staff instructions, or the safe operation of the storage area. Misuse of the premises, unauthorised access, or behaviour that puts staff, property, or other customers at risk may lead to immediate suspension or termination of services.
3. Payments and Charges
All charges for Lee Storage UK services are payable in accordance with the price communicated at the time of booking or as otherwise agreed in writing. Charges may include storage fees, administration fees, handling charges, packing materials, collection and delivery costs, late payment fees, cleaning charges, disposal costs, or other service-related amounts. Unless stated otherwise, all charges are exclusive of any applicable taxes.
Payment must be made by the method and by the due date specified on your invoice, booking confirmation, or payment schedule. We may require advance payment, recurring payments, or a deposit before storing goods or providing any service. If a payment is declined, reversed, charged back, or otherwise not received, you remain liable for the full amount. We may suspend access to goods, withhold services, or retain items to the extent permitted by law until all outstanding sums are paid.
If payment is overdue, we may charge interest and reasonable recovery costs in accordance with applicable law. We may also apply administration charges where repeated reminders, failed payments, or additional account work are required. You are responsible for keeping your payment information up to date and for ensuring that your chosen payment method has sufficient funds or credit available.
4. Cancellations, Amendments, and Termination
You may request to cancel or amend a booking, but any cancellation will only be effective once confirmed by us. Cancellations made close to the start date may be subject to a cancellation fee, especially where space has been reserved, staff time allocated, or materials prepared. If services have already begun, you may remain liable for the full or partial charge for work carried out up to the point of cancellation.
We may cancel or suspend a booking at any time if you fail to provide required information, fail to pay sums due, breach these terms, or present goods that are unsafe, prohibited, or not as described. We may also terminate services if continuing to provide them would create a legal, safety, operational, or reputational risk. Where practical, we will give notice, but immediate action may be necessary in urgent circumstances.
If the agreement is terminated for any reason, you must promptly remove your goods and settle any outstanding charges. If you do not collect items within the time notified by us, we may continue to charge storage or administration fees, and we may exercise any rights available to us under law or contract, including the right to arrange disposal or sale where lawful and appropriate. Any such action will be taken in a reasonable manner and, where required, after notice.
5. Liability and Insurance
We will take reasonable care in the provision of our storage solutions, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, power failure, theft by third parties, adverse weather, civil disturbance, or acts or omissions of the customer. We are also not liable for loss caused by inadequate packing, inherent defects in the goods, infestation, deterioration, or ordinary wear and tear.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim connected to the services shall be limited to the amount paid by you for the relevant service in the period to which the claim relates, unless a different limit is expressly agreed in writing.
You are strongly advised to arrange suitable insurance for the full replacement value of your goods. Any insurance we may arrange or offer, if available, will be subject to its own terms, conditions, exclusions, and claims process. You remain responsible for ensuring that the value, nature, and condition of your items are accurately declared. If an item is under-declared, any payout may be reduced or refused under the relevant policy terms.
You must notify us promptly of any loss, damage, incident, or claim that you believe may give rise to liability. Failure to report a matter within a reasonable time may affect our ability to investigate and may limit any remedy. We may require photographs, purchase evidence, inventory records, or other supporting documents before considering any claim.
To the fullest extent permitted by law, we shall not be liable for indirect, special, or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill. This applies whether such loss arises in contract, tort, negligence, breach of statutory duty, or otherwise. Customers using the service for business purposes accept that they are responsible for the commercial suitability of the storage arrangement.
6. Waste Regulations and Prohibited Items
All customers must comply with applicable UK waste laws and environmental regulations. You must not use our storage service as a means of disposing of waste unless we have expressly agreed to provide lawful waste handling or removal services. Items left with us must be genuine goods for storage, not abandoned waste, rubbish, contaminated materials, or items whose primary purpose is disposal.
If any goods are classified as waste, or become waste while in your possession or ours, you remain responsible for ensuring legal compliance unless we have agreed in writing to assume responsibility under a separate arrangement. You must not deposit hazardous waste, clinical waste, oils, chemicals, asbestos, batteries, gas cylinders, electrical waste, or any other controlled material unless we have specifically confirmed that we can accept it and all legal requirements are met. Incorrect disposal or illegal transfer may lead to liability, penalties, and immediate termination of the service.
Where we identify items that appear to be waste, contaminated, unsafe, or non-compliant, we may isolate them, refuse them, require immediate removal, or arrange lawful disposal at your expense if permitted by law. You will be responsible for all associated costs, including handling, transport, treatment, and disposal charges. You must also reimburse us for any costs, fines, claims, or losses arising from your breach of waste regulations.
7. Customer Responsibilities
You are responsible for keeping an accurate inventory of your stored items and for checking that the list remains up to date. You must ensure that the goods remain yours or that you have the legal authority to store them. You must also tell us immediately if the ownership of any item changes, if any item becomes dangerous, or if there is any reason why continued storage may be inappropriate or unlawful.
You must not store items that are subject to legal restrictions, court orders, security concerns, or third-party rights unless you have full authority to do so. If we receive a complaint, claim, or instruction from a third party concerning stored goods, we may suspend access until the matter is resolved to our satisfaction. We are entitled to rely on the information you provide and are not required to investigate title unless we choose to do so.
You must use the service responsibly and in good faith. Any attempt to mislead us about the nature, quantity, value, or condition of goods may be treated as a serious breach. We may refuse future service to any customer who repeatedly breaches these terms or acts in a way that undermines the safe and lawful operation of the service.
8. Access, Security, and Operational Rules
Access to stored goods may be subject to booking times, security checks, identity verification, and reasonable operational restrictions. We may close or restrict access temporarily for maintenance, safety reasons, emergencies, or security incidents. Where possible, we will try to minimise disruption, but we do not guarantee uninterrupted access at all times.
We may inspect packages, require sealing or labelling, or place conditions on access where this is necessary for security, regulatory compliance, or the protection of other customers and staff. You must not tamper with locks, seals, cameras, alarms, or restricted areas. Any unauthorised interference may be treated as a serious breach and may be reported to the relevant authorities where appropriate.
9. Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the service, subject to any rights you may have under applicable consumer law. If you are using the service from elsewhere in the UK, the mandatory protections of the law applicable to you will still apply where they cannot be excluded.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure by us to enforce a right or provision shall not constitute a waiver of that right or provision. These terms, together with the booking confirmation and any written service schedule, form the entire agreement between you and Lee Storage in relation to the relevant service.
By continuing to use the Lee Storage terms and services, you acknowledge that you have read, understood, and agreed to these conditions. You also confirm that all information supplied by you is true, complete, and accurate to the best of your knowledge. These terms are designed to support a safe, lawful, and reliable storage arrangement for all customers.